Refund and Returns Policy

Return and Refund Policy

Effective Date: 02-10-2023

Return Policy

At Cellocart.com, we want to ensure your satisfaction with every purchase. We offer returns only in the case of damaged or missing items. If you receive a damaged or missing item, please follow our return process outlined below:

1. Return Eligibility

1.1. Returns are accepted only for damaged or missing items.

1.2. To be eligible for a return, you must notify us within 3 days of receiving the damaged or missing item.

2. Return Process

2.1. To initiate a return, please contact our customer support team at care@cellocart.com and provide the following information:

• Your order number
• Description and photos of the damaged or missing item

2.2. Our customer support team will review your request and provide you with instructions on how to proceed with the return.

2.3. Please do not return any item without prior authorization from our customer support team.

3. Return Conditions

3.1. The item must be in its original packaging and in unused condition.

3.2. Once your return request is approved, we will provide you with a return shipping label or arrange for the return of the missing item.

3.3. You are responsible for packaging the item securely for return to ensure it reaches us in its original condition.

Refund Policy

4. Refund Process

4.1. Refunds will be processed once we have received and inspected the returned item.

4.2. If you are eligible for a refund, we will process it within 7 days of receiving the returned item.

4.3. Refunds will be issued to the original payment method used for the purchase.

5. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please get in touch with us at care@.cellocart.com